CUSTOMER SERVICE


About EAREE

Founded in Seoul, EAREE creates jewelry that transcends trends.
Rooted in minimalism, craftsmanship, and elegance, we pursue quiet beauty and sustainable grace.
Our pieces are timeless—designed to endure, not to fade.


Order & Production

All EAREE pieces are made-to-order.
Once your order is placed, production begins immediately and cannot be modified or canceled.
Please allow 7–14 business days for crafting before shipment.


Packaging


Care Instructions


Shipping Information

Each order is delivered in EAREE’s signature box, including:


  • A soft pouch
  • A product care guide
  • A polishing cloth

Perfect for gifting or personal collection.


To keep your silver jewelry beautiful over time:


  • Avoid direct contact with water, perfume, or chemicals.

  • Store in a soft pouch or dry jewelry box when not worn.

  • Clean regularly with a silver cleaner or a soft cloth.

Detailed care instructions

We offer worldwide shipping.

  • Standard international shipping fee: $35

  • Free shipping on orders over $250

  • Orders ship within 7–14 business days of order placement.

Duties & Taxes

International orders may be subject to customs duties and import taxes upon arrival.
These fees vary by country and are the responsibility of the recipient.
Please check with your local customs office for more details.

Returns & Exchanges

EAREE operates on a 1:1 made-to-order system.
Because each piece is crafted just for you, returns are not accepted once the package is opened.

If your item arrives damaged or incorrect, please contact us within 14 days of delivery.
We will arrange a replacement or refund as needed.
Thank you for understanding the nature of our careful production process.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us at studioearee@gmail.com
We will assist you in locating the parcel through the courier and offer support accordingly.

Contact Us

For any questions or assistance, reach out to us at:
studioearee@gmail.com
We typically respond within 1–2 business days.